12go review: Experience in 2024

12go Asia review: How to Book Transport in 2024

12go Review (2024)

12Go is an online platform and search tool for transportation throughout Asia. It provides a convenient way to book buses, trains, and ferry rides between islands. In this article, we will explore how 12Go works, why you should use it, its reliability, and alternative options. We will also discuss the booking process, payment options, hidden fees, and cancellation policies. Additionally, we will explore the features of the 12Go app, how to download and install it, user reviews, and tips for using it effectively. Lastly, we will cover customer support, including how to contact 12Go, the response time and quality of support, common issues and their resolutions, and feedback and complaints.

Key Takeaways

  • 12Go is a convenient online platform for booking transportation in Asia
  • It offers a wide range of options including buses, trains, and ferry rides
  • Using 12Go can save you time and hassle when planning your travels
  • There are alternative options available, but 12Go is highly recommended
  • The 12Go app provides additional features and convenience for users

What is 12go?

What is 12go?

How does 12go work?

12Go is an online platform and search tool for transportation throughout Asia. It filters between thousands of companies to get you where you need to go. On 12Go Asia, you’ll find train tickets, flights, buses, and ferries. It’s particularly useful for travelers looking for the fastest and cheapest routes on their journey. Asia is a vast continent with so many amazing countries to explore, and 12Go makes it easier to navigate and find the best transportation options.

Why should you use 12go?

12Go is the best new way to get you from place to place in Asia! It provides everything from buses to trains, and ferry rides between the islands. With so many different transportation options in Asia, 12Go filters through thousands of companies to find you the fastest and cheapest routes. Whether you’re looking for convenience or affordability, 12Go is the perfect tool for your adventures in Asia.

Is 12go reliable?

12go Asia has been a game changer for travelers. It has made transportation easier and connected travelers with ground and water service providers across Asia. However, some users have reported issues with their bookings, including incorrect processing and poor communication. It is important to be cautious when using 12go-Asia for travel services. Despite these issues, 12go-Asia offers a wide range of routes and can be a helpful tool for planning your adventures in Asia.

What are the alternatives to 12go?

While 12go is a convenient platform for booking transportation in Asia, there are several alternatives available. Some of the top competitors to 12go.asia include rome2rio.com, bookaway.com, tripadvisor.com, and directferries.com. These websites offer similar services and can be useful for comparing prices and routes. However, 12go.asia stands out for its extensive network and wide range of options. It has become a go-to tool for travelers in Asia, providing a seamless booking experience and connecting them with reliable service providers.

Booking with 12go

How to book a ticket with 12go

Booking a ticket with 12go is quick and easy. Simply follow these steps:

  1. Visit the 12go website or download the app.
  2. Enter your travel details, including the destination and date.
  3. Browse the available options and select your preferred ticket.
  4. Choose your class of ticket if you need to upgrade.
  5. Proceed to the payment page and select your preferred payment method.
  6. Review your booking details and confirm your purchase.

Important tip: Book your ticket in advance, especially during peak seasons, to secure your spot on popular routes.

What payment options are available?

Payment options on 12go include credit/debit card, PayPal, and bank transfer.

Are there any hidden fees?

Yes, there may be additional fees that you should be aware of when booking with 12go. Some tickets may have an administration fee or a processing fee for visas. It’s also important to note that prices for transportation from the bus terminal to your destination may be inflated. Additionally, during busy weekends or high season, buses serving tourist destinations may require advanced booking. It’s always a good idea to plan ahead and budget for any potential extra costs.

Can I cancel or modify my booking?

If you need to cancel or modify your booking, please be aware that refunds are only available between 20 and 40 percent of the ticket price. It’s important to double-check the destination, date, and seat class before making your booking.

Using the 12go app

Using the 12go app

Features of the 12go app

The 12go app offers a range of features to make your travel experience easier. You can search for and book tickets for trains, buses, flights, and ferries all in one place. The app also provides filters to help you find the fastest and cheapest routes. Additionally, you can track your bookings and receive notifications for any changes or updates. With the 12go app, you’ll have everything you need for seamless travel in Asia.

How to download and install the app

To download and install the 12go app, simply go to the app store on your device and search for ’12go’. Once you find the app, click on the ‘Install’ button and wait for the download to complete. After the app is downloaded, you can open it and start using it right away.

User reviews of the app

I have been booking trips with 12Go for a while. The platform is well designed and the prices are pretty good. Had a few hiccups with the service provider, but the 12Go team was fast at answering and helping.

Tips for using the app effectively

Here are some tips to make the most of the 12go app:

  • Use the search function to quickly find your desired route.
  • Check the ratings and customer reviews for each company listed to make an informed decision.
  • Upgrade your ticket class if you need a more comfortable ride.
  • Book your tickets online in advance to avoid the hassle of buying them in person.
  • Do your own research outside the app to gather more information about the operators.

Remember, the 12go app is a game changer for travelers, but it’s always good to be well-prepared!

Customer support

Customer support

Contacting 12go customer support

If you need to get in touch with 12go customer support, you can reach them by phone or email. They are usually quick to respond and provide helpful assistance.

Response time and quality of support

Customers have reported slow response times from 12go’s customer support, with wait times of up to 24 hours. It can be difficult to get in touch with them promptly. However, some users have had positive experiences with the support team, finding them helpful and responsive.

Common issues and how they are resolved

Some common issues that users may encounter when using 12go include delays or cancellations due to bad weather or road conditions. It is important to keep this in mind when traveling during certain seasons or to certain destinations. Additionally, popular routes may run out of schedule and require advanced booking. If you experience any issues, you can contact 12go customer support for assistance.

Feedback and complaints

If you have any feedback or complaints about your experience with 12go, we encourage you to reach out to their customer support team. They are available to assist you and address any concerns you may have. 12go values customer feedback and strives to provide the best possible service.

In Conclusion

Overall, 12Go is a fantastic tool for travelers in Asia. With its wide range of transportation options and user-friendly interface, it makes planning and booking your adventures a breeze. Whether you’re looking for buses, trains, or ferry rides, 12Go has got you covered. The online ticketing platform is convenient and efficient, saving you time and hassle. Plus, the customer reviews and ratings provide valuable insights to help you make informed decisions. So, next time you’re planning a trip in Asia, give 12Go a try and experience the convenience and reliability it offers.

Frequently Asked Questions

How does 12Go work?

12Go is an online platform and search tool for transportation throughout Asia. It allows users to search for and book various modes of transportation such as buses, trains, and ferry rides between islands.

Why should you use 12Go?

12Go is a convenient and reliable tool for planning and booking transportation in Asia. It provides a wide range of options, user reviews, and a simple booking process, making it easier for travelers to navigate the region.

Is 12Go reliable?

Yes, 12Go is a reliable platform for booking transportation in Asia. It partners with reputable transportation operators and provides user reviews to help travelers make informed decisions.

What are the alternatives to 12Go?

Some alternatives to 12Go for booking transportation in Asia include other online travel platforms, local travel agencies, and booking directly with transportation operators.

How to book a ticket with 12Go?

To book a ticket with 12Go, simply visit their website or download their app, search for your desired route and date, select your preferred transportation option, and proceed with the booking process by providing necessary details and making payment.

What payment options are available?

12Go accepts various payment options including credit cards, debit cards, and online payment platforms such as PayPal.


Aemilius Dost is originally from the Netherlands but moved to Mexico more than two years ago. He started traveling when he was 19 and visited over 20 countries spread over North, and Central America, Europe and Asia. He currently works as a freelance SEO specialist and has worked with companies such as Surfshark, SafetyWing, and BP.

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