AirHelp: Complete Review in 2024

AirHelp: Complete Review in 2024

AirHelp is a leading company that specializes in helping air passengers get compensation for flight disruptions and other issues. In this in-depth review, we will explore how AirHelp works, its reliability, the services it offers, and much more.

Key Takeaways

  • AirHelp is a reliable company that helps air passengers get compensation for flight disruptions.
  • To file a claim with AirHelp, you will need to provide certain documents.
  • The process of getting compensation through AirHelp can take some time.
  • AirHelp has a track record of success, with many satisfied passengers and notable cases won.
  • AirHelp offers a mobile app with useful features for travelers.

What is AirHelp?

What is AirHelp

How does AirHelp work?

AirHelp specializes in securing compensation for flight disruptions, particularly flight delays exceeding 3 hours, on behalf of passengers. They handle the entire claims process, from gathering necessary documents to negotiating with the airlines. AirHelp has a team of legal experts who are well-versed in air passenger rights and regulations. They have a high success rate in obtaining compensation for their clients.

Is AirHelp reliable?

AirHelp has a reputation for being reliable and trustworthy. They have a high success rate in helping passengers get compensation for flight disruptions. With their expertise and knowledge of air passenger rights, they are a reliable choice for anyone seeking assistance.

What services does AirHelp offer?

AirHelp offers a range of services to assist passengers with flight disruptions. These include filing claims for compensation, providing legal advice, and offering a membership program called AirHelp Plus. AirHelp Plus members have access to additional benefits and services, such as fast-track processing of claims and priority customer support. With AirHelp, passengers can get the help they need to navigate the complexities of flight disruptions.

Using AirHelp

Using AirHelp

How to file a claim with AirHelp

Filing a claim with AirHelp is easy and straightforward. Simply provide your flight details and explain the issue you experienced. If you have any supporting documents, such as boarding passes or receipts, include them as well. AirHelp will handle the rest, communicating with the airline on your behalf to seek compensation. Remember to include your claim number and AirHelp Plus membership number for faster processing.

What documents are required for a claim?

To file a claim with AirHelp, you will need to provide the following documents:

  • Proof of flight (boarding pass or e-ticket)
  • Proof of delay or cancellation (such as a letter from the airline)
  • Proof of expenses incurred (receipts or invoices)

It is important to keep all relevant documents as they will be necessary to support your claim. Remember to submit your claim as soon as possible to ensure a smooth process.

How long does it take to get compensation?

The time it takes to receive compensation varies depending on the complexity of the case and the airline’s response. It can range from a few weeks to several months. Important tip: Make sure to provide all the necessary documents to expedite the process.

AirHelp’s Success Stories

Passenger testimonials Reviews. 168,719 • Excellent. VERIFIED COMPANY. We’ll locate eligible flights, and fight to get you your money. No hassle.

Notable cases won by AirHelp

AirHelp has successfully won numerous notable cases, ensuring that passengers receive the compensation they deserve. One such case involved Qatar Airways, which had consistently ranked at the top of the ‘AirHelp Score’ ranking since 2015. However, in 2016, Qatar Airways fell to the second position. This case highlights AirHelp’s commitment to holding airlines accountable for their passengers’ rights.

AirHelp vs. Other Compensation Services

AirHelp vs. Other Compensation Services

Comparison of fees and charges

AirHelp offers competitive fees and charges compared to other compensation services. Their pricing is transparent and caters to various budgets. You can easily find detailed pricing information for each claim, ensuring you understand the costs involved. Additionally, AirHelp occasionally offers special deals and discounts, providing even more value for their services.

Customer satisfaction ratings

Customer satisfaction ratings are an important factor to consider when choosing a compensation service. AirHelp consistently receives positive reviews from passengers who have used their services. With a high percentage of negative reviews addressed and replied to within two days, AirHelp strives to provide excellent customer support.

AirHelp’s Global Reach

AirHelp review

Countries covered by AirHelp

AirHelp assists air passengers in over 30 countries worldwide.

AirHelp’s multilingual support

AirHelp provides multilingual support to assist passengers in their preferred language. Whether you speak English, Spanish, French, or Russian, AirHelp has you covered. Their team of multilingual customer support specialists ensures that language barriers are not a problem when seeking compensation for flight disruptions. With AirHelp, you can communicate in your native language and receive the assistance you need.

AirHelp’s Mobile App

Features of the AirHelp app

The AirHelp app offers fast and efficient compensation processing, with extensive coverage and global assistance. It’s designed to be user-friendly, making booking easy for all users. You can personalize your travel options to align with your unique preferences. The app provides detailed descriptions and traveler reviews to give you a clear idea of what to expect. If you need help or have special requests, the customer support team is just a message away. Planning your adventure is made enjoyable with the AirHelp app.

User reviews of the app

The AirHelp app has received positive reviews from users, praising its user-friendly interface and ease of navigation. Users appreciate the clear and intuitive design, which makes booking easy for all, including beginners. Additionally, the app offers personalized travel options, allowing users to tailor their trips to their unique preferences. With detailed descriptions and traveler reviews, users can get a clear idea of what to expect. And if they need assistance, the customer support team is just a message away to help them out.

AirHelp’s Partnerships

Airlines partnered with AirHelp

AirHelp is an official partner of Delta Airlines, offering up to $700 per person in compensation for flight delays or cancellations. Claim your compensation with AirHelp.

Other companies collaborating with AirHelp

AirHelp has established partnerships with various companies in the travel industry, including Airbnb, British Airways, and TripAdvisor. These collaborations allow AirHelp to provide comprehensive support and assistance to passengers in need of compensation for flight disruptions. By working together, AirHelp and its partners aim to ensure that travelers receive the assistance they deserve and have a seamless travel experience.

AirHelp’s Customer Support

Contacting AirHelp

If you need to get in touch with AirHelp, you can reach them through their website or by calling their customer support hotline. They are available 24/7 to assist you with any questions or concerns you may have. Alternatively, you can also send them an email or reach out to them on social media for a quick response. Rest assured, AirHelp’s customer support team is always ready to help you with your flight compensation claims.

Response time and quality of support

AirHelp prides itself on its prompt and efficient customer support. With a response time of less than an hour for 99% of requests, you can expect a quick resolution to your issues. Our support team is dedicated to providing expert assistance and ensuring customer satisfaction.


In conclusion, AirHelp is a reliable and customer-focused company that provides excellent air passenger rights services. With their official partnership with Airbnb and their commitment to customer service, they have established themselves as a trusted resource for travelers. Their user-friendly website and personalized trip options make planning an adventure a breeze. Whether you need assistance with flight disruptions or want to explore your consumer rights, AirHelp is there to support you. So, the next time you encounter any issues during your travels, remember to turn to AirHelp for assistance and peace of mind.

Frequently Asked Questions

What is AirHelp?

AirHelp is the world’s largest air passenger rights organization. They help passengers get compensation for flight disruptions and provide information about air passenger rights.

How does AirHelp work?

AirHelp works by assisting passengers in filing claims for compensation when their flights are delayed, canceled, or overbooked. They handle all the legal and administrative processes on behalf of the passengers.

Is AirHelp reliable?

Yes, AirHelp is a reliable company. They have helped millions of passengers around the world get compensation for flight disruptions. They have a team of legal experts who handle the claims process and have a high success rate.

What services does AirHelp offer?

AirHelp offers several services to air passengers, including filing compensation claims, providing information about air passenger rights, and offering assistance in case of flight disruptions.

How to file a claim with AirHelp?

To file a claim with AirHelp, passengers need to provide details of their flight, such as the flight number, date of travel, and reason for the disruption. AirHelp will then handle the claim process on behalf of the passenger.

What documents are required for a claim?

The documents required for a claim with AirHelp may include the boarding pass, flight ticket, and any other relevant documents that prove the flight disruption and the passenger’s eligibility for compensation.

How long does it take to get compensation?

The time it takes to get compensation from AirHelp may vary depending on various factors, such as the complexity of the case and the airline’s response. In general, it can take several weeks to months to receive compensation.

Countries covered by AirHelp?

AirHelp provides services to passengers in various countries around the world. They have a global reach and can assist passengers with claims against airlines operating in different countries.


Aemilius Dost is originally from the Netherlands but moved to Mexico more than two years ago. He started traveling when he was 19 and visited over 20 countries spread over North, and Central America, Europe and Asia. He currently works as a freelance SEO specialist and has worked with companies such as Surfshark, SafetyWing, and BP.

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