How Long Does a Refund Take on Agoda in 2024?

How Long Does a Refund Take on Agoda in 2024?

Refunds on Agoda can sometimes take longer than expected. Several factors contribute to the processing time, including verification processes and bank processing time. However, there are ways to expedite the refund process, such as contacting customer support and providing accurate information. It’s important to be aware of common issues with Agoda refunds, such as refund rejections and delays. By following these tips and being aware of potential issues, you can navigate the refund process more effectively.

Key Takeaways

  • Refunds on Agoda can take time due to processing and verification processes, as well as bank processing time.
  • Payment method, booking type, and cancellation policy can affect the refund time.
  • To expedite Agoda refunds, contact customer support, provide accurate information, and follow up regularly.
  • Common issues with Agoda refunds include refund rejections, partial refunds, and delayed refunds.
  • It’s important to be aware of these factors and take necessary steps to navigate the refund process effectively.

Why Agoda Refunds Take Time

Why Agoda Refunds Take Time

Processing Time

The processing time for Agoda refunds can vary, but it typically takes around 7-14 business days. During this period, Agoda will review your refund request and verify the details of your booking and cancellation. Please note that weekends and holidays may affect the processing time.

Verification Process

During the verification process, Agoda ensures that the refund request is valid and meets the necessary criteria. This may involve verifying the booking details, payment information, and cancellation policy. Once the verification is complete, Agoda can proceed with processing the refund.

Bank Processing Time

The bank processing time for Agoda refunds can vary depending on your bank’s policies. It typically takes a few business days for the refund to be processed and reflected in your account. Keep in mind that weekends and holidays may cause additional delays.

Factors Affecting Refund Time

Payment Method

When choosing a payment method on Agoda, it’s important to ensure that it is compatible with the platform. Some users have reported issues with certain payment methods not being accepted, even if the payment was authorized by their bank. If you encounter this problem, it is recommended to try an alternative payment method to proceed with your booking.

Booking Type

The booking type can affect the refund time on Agoda. If you booked a non-refundable reservation, it may take longer to process the refund. However, if you booked a flexible reservation, you may receive the refund sooner. Make sure to check the cancellation policy before making a booking.

Cancellation Policy

Agoda’s cancellation policy may not always be customer-oriented. When requesting to cancel a booking, you may encounter difficulties as the hotel staff will insist on contacting customer care. Customer care, in turn, may say they will contact the hotel and email you, but ultimately, the decision lies with the hotel. This can result in the customer not receiving any refund at the end.

Tips to Expedite Agoda Refunds

Contact Customer Support

If you encounter any issues with your booking, such as amendments, cancellations, guest contacts, or refunds, please reach out to our customer support team at and provide your Agoda Booking ID. They will assist you within 24 hours.

Provide Accurate Information

When requesting a refund from Agoda, it is crucial to provide accurate information. Make sure to double-check your booking details and provide the correct information to avoid any delays or complications. This includes your booking reference number, contact information, and any relevant documentation. Providing accurate information will help expedite the refund process and ensure a smoother experience.

Follow Up Regularly

After contacting customer support, make sure to follow up regularly to check the status of your refund. This will help ensure that your request is being processed and that there are no delays. You can reach out to customer support via email or phone, and provide them with any additional information they may need. By staying proactive and keeping in touch, you can expedite the refund process and get your money back sooner.

Common Issues with Agoda Refunds

Refund Rejection

Some customers have reported experiencing refund rejections from Agoda. It is important to carefully review the refund policy and terms before making a booking. If you encounter a refund rejection, you can try the following steps:

  • Contact Agoda’s customer support and explain your situation.
  • Provide accurate and detailed information about your booking and refund request.
  • Follow up regularly with Agoda to ensure your refund is being processed.

Remember, refunds can take time, but persistence and clear communication can help resolve refund rejections.

Partial Refunds

When it comes to partial refunds on Agoda, things can get a bit tricky. Agoda’s refund policy varies depending on the specific booking terms and conditions set by the property owner. It’s important to carefully review the cancellation policy before making a booking to understand what to expect in case of a partial refund. If you find yourself in a situation where you’re only eligible for a partial refund, make sure to contact Agoda’s customer support for assistance and clarification. They will guide you through the process and provide you with the necessary information to expedite your refund.

Delayed Refunds

Many customers have reported experiencing delays in receiving their refunds from Agoda. Some have waited for weeks without any updates or communication from the company. It can be frustrating and worrisome to not know when you will get your money back. If you are facing a delayed refund, here are a few steps you can take:

  1. Contact Customer Support: Reach out to Agoda’s customer support team and inquire about the status of your refund. They may be able to provide you with more information or expedite the process.
  2. Provide Accurate Information: Make sure you have provided all the necessary details and documentation for your refund. Double-check your booking information and payment method to ensure accuracy.
  3. Follow Up Regularly: Stay proactive and follow up with Agoda regularly to check on the progress of your refund. Persistence can sometimes help speed up the process.

Remember, delays in refunds can happen for various reasons, but it’s important to stay patient and persistent in seeking a resolution.

In Conclusion

In conclusion, the time it takes for a refund on Agoda can vary depending on the circumstances. While some customers have reported receiving their refunds within a few days, others have experienced delays of up to 90 days. It is important to note that refunds may be subject to the policies of the hotel or third-party supplier. If you encounter any issues with your refund, it is recommended to contact Agoda’s customer service for assistance. Despite some negative experiences, there are also positive stories of Agoda stepping up and providing timely refunds. Overall, it is advisable to exercise caution when booking through Agoda and consider alternative options if refund timelines are a concern.

Frequently Asked Questions

How long does it take for Agoda to process a refund?

Agoda typically takes a certain amount of time to process refunds. The exact duration may vary depending on various factors, but it can take up to 30 days for Agoda to process a refund.

What is the verification process for Agoda refunds?

Agoda may have a verification process in place to ensure the refund request is valid. This process may involve contacting the hotel or supplier to confirm the cancellation and refund details.

How long does it take for the bank to process an Agoda refund?

After Agoda processes the refund, the time it takes for the bank to credit the refund to your account can vary. It typically takes a few business days, but it may take longer depending on your bank’s policies.

Does the payment method used affect the refund time?

Yes, the payment method used for the booking can affect the refund time. Some payment methods may have faster processing times, while others may take longer.

Does the booking type affect the refund time?

Yes, the type of booking can impact the refund time. Different booking types may have different refund policies and processing times.

What should I do if my Agoda refund is taking too long?

If your Agoda refund is taking longer than expected, it is recommended to contact Agoda customer support for assistance. They can provide you with updates on the refund status and help expedite the process if possible.


Aemilius Dost is originally from the Netherlands but moved to Mexico more than two years ago. He started traveling when he was 19 and visited over 20 countries spread over North, and Central America, Europe and Asia. He currently works as a freelance SEO specialist and has worked with companies such as Surfshark, SafetyWing, and BP.

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