Agoda Review (2024): The Pros and Cons of this Platform

Agoda Review (2024): The Pros and Cons of this Platform

Agoda in 2024 – A Review

Agoda is a popular travel booking platform from Singapore that offers a wide selection of accommodations, competitive prices, and a user-friendly interface. However, it also has limitations such as limited customer support, hidden fees, and a lack of loyalty program. Here are the key takeaways from our review of Agoda:

Key Takeaways

  • Agoda offers a wide selection of accommodations at competitive prices
  • The platform has a user-friendly interface and flexible booking options
  • Agoda’s limitations include limited customer support and hidden fees
  • It lacks a loyalty program for frequent users
  • When using Agoda, it’s important to compare prices with other platforms and read reviews before booking

How does Agoda work?

Agoda is an online travel agency and metasearch engine that helps you find cheap hotels, home rentals, flights, and airport transfers.

Is Agoda a reliable platform?

Agoda is unquestionably legitimate as it is owned by Booking Holdings, the largest online travel company in the world. While it serves as a go-between for you and airlines and lodging, it is important to note that Agoda manages your reservation and takes payment on your behalf. However, if something goes wrong or you need to make changes, cancel, or receive a refund, Agoda can make things more difficult. It is advisable to book directly if there is little to no price difference between booking through Agoda and directly.

What sets Agoda apart from other travel booking platforms?

Agoda stands out from other travel booking platforms due to its wide selection of accommodations, competitive prices, user-friendly interface, and flexible booking options.

Pros of using Agoda

Pros of using Agoda

Wide selection of accommodations

Agoda offers a wide range of accommodations to suit every traveler’s needs. From upscale hotels with world-class amenities to charming boutique hotels in local neighborhoods, there’s something for everyone. For nature lovers, Agoda also has wilderness lodges that provide a luxurious experience amidst breathtaking landscapes. Customize your stay and make the most of your journey.

Competitive prices

Agoda offers competitive pricing, ensuring you get the best deals for your accommodations. They frequently have special offers and discounts, so you can save even more. Compare prices with other platforms to make sure you’re getting the best value.

User-friendly interface

Agoda’s user-friendly interface makes it easy for users to navigate and find the perfect accommodation. The website is intuitive and well-designed, with clear categories and filters to narrow down search results.

Flexible booking options

Agoda provides users with flexibility in travel dates, allowing them to get the cheapest deals based on assigned dates. By selecting the ‘exact’ option, travelers can see deals available 3 days prior and 3 days later. The website also offers a ‘Multiple City’ feature for checking diverse options for round trips.

Cons of using Agoda

Limited customer support

One of the biggest complaints about Agoda is the limited customer support. It can be difficult to get assistance for booking-related issues or refunds. Communication with the agency can be frustrating and unresponsive.

Hidden fees

Hidden fees can be a downside of using Agoda. It’s important to carefully review the booking details to avoid any surprises. Make sure to check for additional charges like resort fees or taxes that may not be included in the initial price. Comparing prices with other platforms can help you determine if Agoda offers the best deal overall.

Cancellation policies

Cancellation policies for Agoda bookings vary depending on the accommodation provider. It is important to carefully review the terms and conditions of each booking before making a reservation. Some accommodations offer free cancellation up to a certain date, while others may have a non-refundable policy. Make sure to check the cancellation policy and any associated fees before finalizing your booking.

Lack of loyalty program

Although Agoda does not have a loyalty program, it offers three major loyalty programs catering to various preferences: Agoda PointsMAX, AgodaVIP, and AgodaCash. These programs allow you to earn and redeem loyalty points for even cheaper hotels and airfare. Additionally, using the Agoda app to book will double your loyalty points. While making a reservation, you can also call an agent if you prefer. Agoda is affiliated with reputable organizations such as the Airlines Recording Corp. and the American Society of Travel Advisors.

Tips for using Agoda

Tips for using Agoda

Compare prices with other platforms

When booking with Agoda, it’s always a good idea to compare prices with other travel booking platforms. This allows you to ensure that you’re getting the best deal possible for your accommodation. Take a look at websites like Booking and Trivago to see if they offer competitive pricing or secret deals that can help you save even more. By comparing prices, you can make sure that you’re getting the most value for your money.

Read reviews before booking

Reading reviews from previous guests is a crucial step in ensuring a positive rental experience. These reviews often provide insights into the property’s condition, the responsiveness of the host, and any issues guests may have encountered. Look for discounts on hotels.

Take advantage of promotions

When booking with Agoda, be sure to take advantage of any promotions or discounts available. Keep an eye out for promo codes or special offers that can save you money on your booking. By taking advantage of these promotions, you can get the best possible deal on your accommodations.

Double-check booking details

Before finalizing your booking, take a moment to review the details. Make sure the dates, room type, and number of guests are correct. It’s also a good idea to double-check any special requests or preferences you may have. By verifying these details, you can avoid any surprises or inconveniences during your stay.

In Conclusion

Overall, Agoda is a popular travel booking platform that offers unique experiences and competitive prices. While it may be difficult to secure bookings during busy travel periods, it remains a reliable source for accommodations. However, it is advisable to avoid using Agoda for flight bookings and to carefully read property descriptions to ensure accuracy. With its extensive listings and user-friendly interface, Agoda is a convenient choice for impromptu and low-budget travel plans.

Frequently Asked Questions

How does Agoda work?

Agoda is a travel booking platform that allows users to search for and book accommodations in various locations. Users can search for specific dates and locations, view available options, compare prices, and make a reservation directly through the platform.

Is Agoda a reliable platform?

Yes, Agoda is generally considered a reliable platform for booking accommodations. It is owned by Booking Holdings, a global leader in online travel, and offers a wide selection of listings in cities and countries worldwide. However, it’s always recommended to read reviews and do some research before making a booking.

What sets Agoda apart from other travel booking platforms?

Agoda stands out from other travel booking platforms due to its wide selection of accommodations, competitive prices, user-friendly interface, and flexible booking options. It also offers promotions and deals for users to take advantage of.

Are there any hidden fees when using Agoda?

While Agoda strives to provide transparent pricing, there may be additional fees or taxes imposed by the property or local authorities. These fees are usually disclosed during the booking process, but it’s advisable to review the booking details carefully to avoid any surprises.

What is Agoda’s cancellation policy?

Agoda’s cancellation policy varies depending on the property and the specific booking. It’s important to review the cancellation policy before making a reservation. Some bookings may be non-refundable or have specific cancellation deadlines, while others offer more flexible cancellation options.

Does Agoda have a loyalty program?

Agoda offers a loyalty program called Agoda Rewards. Members can earn points on eligible bookings and redeem them for discounts on future bookings. The program also offers additional benefits such as access to exclusive deals and promotions.


Aemilius Dost is originally from the Netherlands but moved to Mexico more than two years ago. He started traveling when he was 19 and visited over 20 countries spread over North, and Central America, Europe and Asia. He currently works as a freelance SEO specialist and has worked with companies such as Surfshark, SafetyWing, and BP.

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